The debt-collection market is undergoing multiple changes at once: the planned settlement of foreign-currency mortgage (devizahitel) cases, the handling of problematic loans and proposed reforms to the enforcement system are creating a new operating environment for lenders, debt collectors and affected customers. At the same time, collection practices themselves are evolving as new loan-counselling actors emerge and artificial intelligence (AI) and automation play an increasing role in day-to-day operations.
Event and objectives
The half-day conference Követeléskezelési Trendek 2026 is jointly organized by Portfolio and EOS and will be held on 15 September 2026 at the Radisson Blu Béke Hotel. This year marks the eleventh edition of the event, which has become a key meeting point for the domestic debt-collection sector. The conference aims to provide up-to-date professional knowledge, a forum to discuss current market and regulatory issues, and an opportunity for practitioners in debt collection, lending, law, finance and risk management to exchange experience.
Main topics and issues
Key items on the agenda include:
- AI and automation: the programme references a Europe-wide study indicating AI can reduce emotional stress in debt collection by 36%; sessions will also cover autonomous AI agents and 24/7 administrative workflows, and examine what it means when AI not only responds but works on our behalf.
- Suspension of FX-mortgage lawsuits and enforcement: speakers will consider the legal, financial and operational consequences of handling ongoing cases for banks, debt collectors and affected customers.
- Practical aspects of FX mortgage resolution: the conference will analyse what a potential settlement process could mean for the daily operations, risk management and customer handling practices of financial institutions, debt collectors and portfolio owners.
- Enforcement system reform: discussion will centre on how proposed reforms could change the efficiency, duration and costs of claim enforcement.
- Notary system changes: the event will examine how alterations affecting notarial procedures could impact payment orders, notarized claims and the legal framework of collection processes.
- Emergence of loan-counsellors: the role these new actors might play in managing problematic loans and their longer-term effects on banking, collection and customer-care practices will be addressed.
Participants and audience
The conference brings together practising professionals and recognised experts who will present talks, case studies and forecasts. The programme places special emphasis on data-driven decision-making and customer-centric collection solutions. The event is recommended for:
- managing directors and finance/economic leaders,
- chief accountants and Credit Risk Managers,
- collections leaders focused on efficiency,
- legal, regulatory and tax professionals,
- and anyone seeking to expand their professional network through in-person business networking.
Organisation and practical information
Követeléskezelési Trendek 2026 is organised by Portfolio and EOS; it will take place on 15 September 2026 at the Radisson Blu Béke Hotel. Further information and registration details are available from the organisers' communications. An AI assistant contributed to preparing this article; the final content was edited and verified by a Portfolio journalist.
Why it matters
The resolution of FX mortgages, enforcement-system reforms and the spread of AI-based operations affect legal frameworks, banks' risk management and everyday operational contact with customers simultaneously. These changes can be measured in terms of costs, efficiency and customer experience, making professional dialogue and the exchange of experience essential for a smooth transition.
Tags: conference, fx mortgage, artificial intelligence, debt collection, notary, enforcement, lending, debt collector, risk management, AI agent
