On October 14, 2025, Anthropic and Salesforce announced an expanded partnership that will make Anthropic’s Claude a preferred model for Salesforce’s Agentforce platform in regulated industries such as financial services, healthcare, cybersecurity, and life sciences. The agreement also covers deployment of Claude Code across Salesforce’s global engineering organization and deeper use of Claude inside Slack.
Key elements of the expansion
- Claude as a preferred foundational model in Agentforce via Amazon Bedrock
- Claude can now be used as a preferred model on Salesforce’s Agentforce platform for regulated industries, while keeping sensitive data and workloads secure inside Salesforce’s trusted environment. Anthropic is the first large language model (LLM) provider fully integrated within the Salesforce trust boundary, with all Claude traffic contained within the Salesforce virtual private cloud.
- Companies such as CrowdStrike and RBC Wealth Management are already using Claude in Agentforce to create new AI-powered customer experiences.
- Rohit Gupta, Head of Digital Advisor Platforms at RBC Wealth Management, said that using Anthropic on Amazon Bedrock and Agentforce helped advisors with their most time-consuming task—meeting preparation—resulting in significant time savings.
- Building industry-specific AI solutions
- Anthropic and Salesforce will develop industry-tailored AI solutions, beginning with financial services. The partners will integrate Claude for Financial Services with Agentforce Financial Services so that AI agents can better understand financial instruments, insurance claims and sector-specific frameworks.
- For example, a financial advisor using an Agentforce agent powered by Claude could ask it to summarize client portfolios, flag new regulatory requirements affecting retirement plans, and automate consent tracking and customer outreach. The agent would securely combine CRM insights with current industry updates to produce more accurate, compliance-ready action plans, converting hours of work into a single trusted workflow.
- Deeper Claude–Slack integration
- Building on a Claude–Slack integration launched earlier in the month, the partners are enabling Claude to access Slack channels, messages and files via Slack’s Model Context Protocol (MCP) server. Claude can summarize conversations, extract key decisions and draft updates directly within Slack.
- Users will also be able to invoke Claude inside Slack to analyze documents, perform web searches, or pull connected insights from Salesforce CRM data, Tableau and other enterprise applications—helping move conversations more quickly from discussion to decision.
- The longer-term intent is to bring the full power of Agentforce 360 into Claude so employees can move seamlessly from insight to action.
Mutual product usage to strengthen the partnership
- Salesforce is deploying Claude Code across its global engineering teams to augment developer workflows and increase productivity. With Claude Code, Salesforce engineers can build, fix and ship projects faster while maintaining transparency and control. Through the Slack MCP integration, engineering teams will use Claude Code to document code in Slack canvases, read specifications from Slack channels and pull discussion context directly into development workflows.
- Anthropic is also using Claude inside Slack to summarize threads, surface key insights and guide its internal sales team—demonstrating the kinds of workflows the partnership aims to deliver to customers.
Availability
- Agentforce powered by Anthropic is available today for select customers. Claude and Slack bi-directional integrations are available now.
- The new collaboration on regulated industry solutions and the Agentforce 360 integration for Claude are under development; Anthropic and Salesforce said they will share more details on availability in the coming months.
Executive remarks
- Dario Amodei, CEO and Co‑Founder of Anthropic, said that regulated industries need frontier AI capabilities along with appropriate safeguards before deploying in sensitive systems, and that Claude was built to deliver both performance and safeguards.
- Marc Benioff, Chair and CEO of Salesforce, said Salesforce and Anthropic share a vision for a trusted AI ecosystem centered on customers, and that integrating Salesforce directly into Claude—and Claude’s intelligence into Salesforce and Slack—enables new ways of working and brings trusted, agentic AI to every industry.
The announcement addresses enterprise demand for using large language model capabilities and automation securely in regulated, data-sensitive environments.
